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Returns Policy
Returns Form (R.A.)

Velvet Systems Warranty claims - Returns Authority (R.A.) Application Form

The following form is to be used to apply for a R.A. Number. An R.A. number is required prior to sending any goods back to us under warranty. All goods have to have been purchased directly from Velvet Systems.

If you believe your goods to be faulty and are currently within the warranty period, please fill out the following online-form. This form is an application for an RA number and must be completed prior to sending any goods back to Velvet Systems to be repaired or replaced under warranty. Once your application has been approved, an R.A. job number will be provided along with further instructions on where and how to return the goods for testing. Please fill out the following online form, read the terms and conditions then click the "Send" button below. If you have any questions relating to this or any other part of the warranty process, please don't hesitate to call us on 07 3369 6003 or send an email to [email protected]
Customer Details:
Company Name  
First Name     *   Last Name     *  
Address     *
Suburb / City     *   State    
Postcode     *   Email     *  
Phone     *   Fax    
Product details:
Product Code     *   Serial No     *  
Invoice No     *   Invoice Date     *  dd/mm/yyyy  
Product Description     *
Problem Description     *
            * - mandatory fields  
R.A. Terms & Conditions

Velvet Systems Pty Ltd (herein known as Velvet Systems) always takes diligent care in testing and servicing all goods, however Velvet Systems has no liability whatsoever for any form of damage or loss of the aforementioned goods. Velvet Systems will not be responsible for any loss of data, and that it is the responsibility of the customer to backup any data which he/she believes to be important, valuable, or irreplaceable before bringing in any goods for testing.

Return of faulty stock is conditional upon acceptance of the following.

    1. The R.A. Application is received within the warranty period.
    2. Goods returned for a warranty claim must be returned within 7 (Seven) days of the receipt of an RA number and instructions.
    3. Goods are boxed and packed in an acceptable manner for shipping back to us.
    4. Upon receipt of goods, items will be tested. If confirmed as faulty, our standard returns policy ensues. A copy of the Velvet Systems Returns Policy can be found at the following link:

Any omissions on an RA form, or uncompleted fault descriptions may result in delays. Any goods returned for repair found not faulty or goods with physical damage or damage caused by improper use will not be covered by warranty and the customer shall be liable for a handling and service fee.

Additional equipment such as Power Adapters and Cables must be returned with the goods to enable us to test the goods properly. All goods must be adequately packed for shipping. All relevant paperwork will need to be shown when collecting goods from our office.

Agreement: I have fully read, understand and agree with the above "Terms and Conditions" and wish to proceed with an application for an R.A. number: